Built by practitioners
ShadowCradle is built by engineers who design backup, disaster recovery, and cybersecurity systems for real production environments - not a marketing team's idea of what backup software should look like. ShadowCradle is a product of Takelan, a Tampa-based enterprise technology company that has been building infrastructure for MSPs and IT teams for years.
Real engineers, fast follow-up
Every support question goes to an engineer. When something is hard - a failed job, an edge case, a real disaster - our disaster-recovery specialists follow up fast, typically within one business day.
Onboarding done with you
Sizing your appliance, planning the deployment, and running the first failover drill are not steps we hand you a PDF for and walk away. An onboarding engineer works through them with you, so the first time your recovery plan gets tested is on your terms, not during an actual outage.
MSP-practitioner advisors
The people behind ShadowCradle have run backup and recovery for real MSP clients, not just built software that promises to. That practitioner background shows up in product decisions and in the advice you get when you call - people who have been on the other end of a recovery call themselves.
What you get
A dedicated team is not a line item on a datasheet - here is what it actually means day to day.